It is simple, if an item does not fit or if you are not satisfied, you can return it within 14 days after you have received the merchandise. You can return it at the following address in order to be reimbursed or if you want to change it with another article :


Rue Chinheid, 7B

4860 PEPINSTER ( Belgium )

We would also really appreciate if you could fill in the attached form by mentionning the references in order to announce your willingness to return your items

When you receive a Shanna gift card, you have 6 months to use it, from the date of purchase, that is, the date of receipt of the email containing your gift card.

The Shanna gift card is only valid in our online store, not in our physical points of sale.

When finalizing your order, simply indicate the code on the card in the box reserved for this purpose. The amount of the gift card will then be deducted from the total amount of your purchase. If the amount of your purchase is less than the amount available on your gift card, you can reuse this amount in a subsequent order.

If one of the articles you have seen on social media is not available in our online store, you can certainly find it in one of our many outlets across Europe : the points of sale Shanna

We strongly recommend you to wash your Shanna scarf by hand and in cold water.

We commit ourselves to dispatch your order within a maximum of 8 working days following your payment. A link allowing you to track your package will be sent to you by email once the delivery process starts.

Your payment may be declined for the following reasons:

  1. The card expired. Check that your card is still valid.
  2. You have reached the limit of your card. Contact your bank to verify that you have not exceeded the authorized purchase limit.
  3. You entered incorrect information. Check that you have filled in all the required fields correctly. If none of these three reasons apply to you, please contact your bank.

Once the package has been shipped, you will receive an email with your invoice.

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